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BEFORE YOUR FIRST APPOINTMENTClient AgreementBefore your first appointment, it is required to sign off on a Client Agreement.
The agreement is administered via a program called JaneApp. You have have already received an invoice, receipt or booking confirmation from this platform. Follow these steps to access your client agreement: 1. Click this link: https://allisonricetherapy.janeapp.com 2. On the top right corner, click Sign In or Sign Up 3. Enter your email address either sign in with a password you may have already set up or Create an Account 4. Once logged in, you should now be on your 'My Account' page 5. On the lefthand side list of options, the 3rd option down is 'Intake Forms' - click this 6. Click 'Fill Out Intake Form' If you are having any issues with accessing your account or your Intake Form, please email Jen by clicking the button below and she will help you ASAP. |
NOTE: Currently, all appointments with Allison Rice Therapy & Associates are online appointments. In the best of times, our counsellors have had great success working with clients virtually, and are grateful for this technology during this time of self-isolating and social distancing.
If you wish to have an in-person appointment, please do not hesitate to contact [email protected] and we will explore options/possibilities. Please see below re: in-person, COVID-19-related protocol.
Method of Payment
- Cheque, cash or e-transfer. No credit cards.
- Please send payment in advance of the appointment:
- FOR APPOINTMENTS WITH ALLISON: email transfer to [email protected]
- FOR APPOINTMENTS WITH ANY OTHER ASSOCIATE OR PRACTICUM STUDENT: email transfer to [email protected]
- WHEN PAYING BY E-TRANSFER - please note the date of the appointment in the e-transfer message.
- Issuing of statements for outstanding balances and receipts for payments are done every Friday. If you require a receipt sooner than that, or have questions about payments, please contact [email protected] and she will get back to you as soon as possible!
About Online Counselling & Security:
IN THE TIME OF COVID-19, for the protection of the public and her clients, Allison Rice & Assocates (ARTA) are only seeing clients virtually.
It should be understood that Allison & Associates conduct virtual appointments using multiple platforms. Information on using these platforms can be found further down this page.
It should be understood that Allison & Associates conduct virtual appointments using multiple platforms. Information on using these platforms can be found further down this page.
- FOR CLIENTS OF ALLISON RICE & SANDRA TAYLOR:
Doxy.me: This platform is PIPEDA compliant (Personal Information Protection and Electronic Documents Act of Canada), does not store patient health information, and video calls are an encrypted peer-to-peer connection between the provider and client, meaning data is exchanged through the internet directly between the two participants.
- FOR CLIENTS OF ARTA Associates / Practicum Students:
JaneApp: This platform is PIPEDA compliant (Personal Information Protection and Electronic Documents Act of Canada), uses Canadian computer servers, and for your security and privacy, Jane’s Online Appointment is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.
Technology for Our Online Sessions
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If you have agreed with your counsellor to meet on Doxy.me, the following information will help you navigate this platform:
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Use a computer or device with a good internet connection and webcam. If you run into issues connecting, restart your computer or check out the Doxy.me help page (click button below):
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No software to download.
For clients of Allison Rice: When your appointment is about to start, go to this URL: https://doxy.me/allisonricetherapy and enter your name into the prompt. You will be placed into a virtual waiting room and once Allison is ready, she will connect with you through video. For clients of Sandra Taylor: When your appointment is about to start, go to this URL: https://doxy.me/allisonricetherapysandrataylor and enter your name into the prompt. You will be placed into a virtual waiting room and once Sandra is ready, she will connect with you through video. For clients of FOR CLIENTS OF ARTA Associates / Practicum Students:
See below for more information on the JaneApp online platform - however, if Doxy is your platform of preference, please visit the contact page and let Jen know. |
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Jane recommends using the latest version of Chrome or Firefox on your desktop or laptop computer. NOTE: SAFARI IS AUDIO ONLY. If you are on an IOS device (iPhone or iPad), you will be prompted to download the Jane online appointment app.
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Physical Office Location Information
Vancouver Office:
Courtenay Office:
- Until further notice, there is no longer a Vancouver office for in-person appointments.
- Appointments with Vancouver counsellors will be held online or via telephone only.
- The following address is for mailing purposes ONLY: 200 - 1687 West Broadway, Vancouver BC, V6J 1X2,
Courtenay Office:
- The address is 367 4th Street
- The building door is locked. Please do not use intercom - text or call your counsellor when you have arrived.
Frequently Asked Questions
Q: Is the cost covered?
A: Many employers with extended health plans offer some coverage for Registered Clinical Counsellors. Check with your insurer. If it is, Allison will provide a receipt with her registration number for you to submit for reimbursement.
The difference between designations is important to note.
Practicum Students and un-registered Associates are NOT registered with a governing body, and therefore NOT covered under insurance plans, but offer rates lower than a Registered Clinical Counsellor so are ideal for clients who do not have extended insurance coverage.
Q: Is what I tell you confidential?
A: Rest assured that all conversations you have with me are confidential.
However, there are 3 conditions in which all counsellors are legally bound to break confidentiality:
- If a child is at risk of being harmed
- If you have a clear plan to hurt yourself or someone else
- If your records are subpoenaed by a court
Q: How long are the sessions?
A: The session are for 60, 90 or 120 minutes
Q: Do you offer a sliding scale or reduced rates?
A: Yes, on a case by case basis.
Q: If I am paying for my young person's session, will you tell me what they are saying?
A: This is negotiated at the beginning of our work together. Ideally, the sessions would be private so that the child feels safe enough to discuss anything. However, if the parents do want to have access to the information, then the child will know this ahead of time. We can discuss this is more detail during your appointment if necessary.
Q: What is your cancellation policy? What if I'm sick?
A: You have up to 24 hours before the session to cancel your appointment without penalty. The full fee will be charged if you provide less than 24 hours notice unless there is an emergency.
Q: What if I am running late?
A: Text or leave a message to let me know when you expect to arrive. Please keep in mind that I might be in another session up until your appointment so I may not reply right away. I am willing to wait 30 minutes for you to arrive and you will have the remaining scheduled time. After that our session is cancelled. Either way, you will be billed for the full session.
Q: What if Allison has to cancel?
A: If I make a mistake and mess up your session time, you will get your next session free.
A: Many employers with extended health plans offer some coverage for Registered Clinical Counsellors. Check with your insurer. If it is, Allison will provide a receipt with her registration number for you to submit for reimbursement.
The difference between designations is important to note.
- A psychiatrist is a doctor and can prescribe medications as well as offer diagnosis and is covered by BC Medical. To find a psychiatrist contact the BC College of Physicians. A psychologist has a different governing body and studied different course content at University. Some extended health plans only cover psychologists so that may be something to pay attention to.
- A registered clinical counsellor (such as Allison Rice) has their master’s degrees in counselling psychology, are active members of organizations such as the BC Assoication of Clinical Counsellors or the Canadian Counselling Association. Like being reimbursed for a massage when receiving service from a RMT, most health plans cover RCC’s.
Practicum Students and un-registered Associates are NOT registered with a governing body, and therefore NOT covered under insurance plans, but offer rates lower than a Registered Clinical Counsellor so are ideal for clients who do not have extended insurance coverage.
Q: Is what I tell you confidential?
A: Rest assured that all conversations you have with me are confidential.
However, there are 3 conditions in which all counsellors are legally bound to break confidentiality:
- If a child is at risk of being harmed
- If you have a clear plan to hurt yourself or someone else
- If your records are subpoenaed by a court
Q: How long are the sessions?
A: The session are for 60, 90 or 120 minutes
Q: Do you offer a sliding scale or reduced rates?
A: Yes, on a case by case basis.
Q: If I am paying for my young person's session, will you tell me what they are saying?
A: This is negotiated at the beginning of our work together. Ideally, the sessions would be private so that the child feels safe enough to discuss anything. However, if the parents do want to have access to the information, then the child will know this ahead of time. We can discuss this is more detail during your appointment if necessary.
Q: What is your cancellation policy? What if I'm sick?
A: You have up to 24 hours before the session to cancel your appointment without penalty. The full fee will be charged if you provide less than 24 hours notice unless there is an emergency.
Q: What if I am running late?
A: Text or leave a message to let me know when you expect to arrive. Please keep in mind that I might be in another session up until your appointment so I may not reply right away. I am willing to wait 30 minutes for you to arrive and you will have the remaining scheduled time. After that our session is cancelled. Either way, you will be billed for the full session.
Q: What if Allison has to cancel?
A: If I make a mistake and mess up your session time, you will get your next session free.
