BEFORE YOUR FIRST APPOINTMENT

Client Agreement

​Before your first appointment, it is required to sign off on a Client Agreement. 

The agreement is administered via a program called JaneApp. You have have already received an invoice, receipt or booking confirmation from this platform. 

Follow these steps to access your client agreement: 

​1. Click this link: https://allisonricetherapy.janeapp.com 
2. On the top right corner, click Sign In or Sign Up
3. Enter your email address either sign in with a password you may have already set up or Create an Account
4. Once logged in, you should now be on your 'My Account' page 
5. On the lefthand side list of options, the 3rd option down is 'Intake Forms' - click this
6. Click 'Fill Out Intake Form'

If you are having any issues with accessing your account or your Intake Form, please email Jen by clicking the button below and she will help you ASAP. 

NOTE: if your appointment is with Anna MacGillivray in the Vancouver office, please scroll down to review COVID-19 related protocol.

Method of Payment

  • Cheque, cash or e-transfer. No credit cards.
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  • Please send payment in advance of the appointment:
    ​
    • FOR APPOINTMENTS WITH ALLISON: email transfer to allison@allisonricetherapy.com
    • FOR APPOINTMENTS WITH ANNA: email transfer to info@allisonricetherapy.com 
    • WHEN PAYING BY E-TRANSFER - please note the date of the appointment in the e-transfer message. 
    • If you require a receipt or have questions about payments, please contact jen@allisonricetherapy.com.
About Online Counselling & Security:
IN THE TIME OF COVID-19, for the protection of the public and her clients, Allison Rice & Assocates are only seeing clients virtually.

It should be understood that Allison & Associates conduct virtual appointments using multiple platforms. Information on using these platforms can be found further down this page. The button below this list will bring you there, as will scrolling.
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  • FOR CLIENTS OF ALLISON RICE: 
    Doxy.me:     This platform is PIPEDA compliant (Personal Information Protection and Electronic Documents Act of Canada), does not store patient health information, and video calls are an encrypted peer-to-peer connection between the provider and client, meaning data is exchanged through the internet directly between the two participants.
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  • FOR CLIENTS OF ANNA MACGILLIVRAY:
    ​JaneApp:     This platform is PIPEDA compliant (Personal Information Protection and Electronic Documents Act of Canada), uses Canadian computer servers, and for your security and privacy, Jane’s Online Appointment is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.

Technology for Our Online Sessions
Use a computer or device with a good internet connection and webcam. If you run into issues connecting, restart your computer or check out the Doxy.me help page (click button below): 
No software to download.

For clients of Allison Rice: 
When your appointment is about to start, go to this URL: https://doxy.me/allisonricetherapy (or click the 'Allison Rice's Doxy.me Clinic' button).
You will be placed into a virtual waiting room and once Allison is ready, she will connect with you through video. 
For clients of Anna MacGillivray: 
Anna is not currently seeing clients on Doxy.me. If this is your platform of preference, please visit the contact page and let Anna or Jen know.
Jane recommends using the latest version of Chrome or Firefox on your desktop or laptop computer. NOTE: SAFARI IS AUDIO ONLY. If you are on an IOS device (iPhone or iPad), you will be prompted to download the Jane online appointment app.
  1. If you and your counsellor have agreed on the JaneApp for your appointment, you will have received an Appointment Confirmation email.

  2. When the apppointment is about to start, click the link on the appointment confirmation email.

  3. Cannot find your appointment email?
    Log into your Jane account here: https://allisonricetherapy.janeapp.com or click the Allison Rice Therapy's Jane Clinic button. Navigate to the upcoming appointments tab on the left hand side, then click the blue Begin button next to your video appointment that day. Your counsellor will show up on the screen at the start time of our session OR send your counsellor an email and they can re-send you the link.

Physical Office Location Information

Vancouver Office: 

Until further notice:
  • ALLISON RICE will no longer be seeing clients in-person until further notice. She will continue to book appointments to be held virtually on various platforms or via phone call. In the best of times, she has had great success working with clients virtually, and are grateful for this technology during this time of self-isolating and social distancing. CLICK HERE to contact Allison to book an appointment.

    ANNA MACGILLIVRAY is seeing clients both in-person in the Vancouver office and via a secure online platform. 

    COVID-19 RELATED PROTOCOL:
    ​
    ​For in-person appointments, PLEASE NOTE: 
    • ​The office building is regularly sanitized by the building management.  
    • THERE IS A 3 PERSON MAXIMUM IN THE WAITING ROOM. If you arrive and the waiting room is at capacity, you may be asked to wait downstairs or in your vehicle.
    • Masks are mandatory. If you do not have a mask or do not wish to wear a mask then clients are to wait outside in the fresh air until your counsellor calls you or comes to get you (text Anna to let her know you where you are). Please do not wait in stairwell or in the main floor lobby.
      If you have any questions about COVID-19 related concerns, please email here. 
    • To book an appointment with Anna for an ONLINE or IN-PERSON session, please click here and choose the appropriate option.
  • The address is 200 - 1687 West Broadway
  • If the doors are locked due to after-hours building security, don't worry! 
    • (NOT CURRENTLY APPLICABLE:) IF YOUR APPOINTMENT IS WITH ALLISON: Text 604-999-8182 and she will come get you. 
    • IF YOUR APPOINTMENT IS WITH ANNA: Text 905-506-8861 and she will come get you.
  • If they're not locked, in the 2nd floor waiting room there is a sign for 'Western Mortgage' on the wall and comfortable couches below. Have a seat and text your counsellor to let them know you've arrived. They will come get you there. 

Courtenay Office: 
  • The address is 367 4th Street
  • The building door is locked. Please do not use intercom - text or call me at 604-999-8182 when you have arrived. 

Frequently Asked Questions

Q: Is the cost covered? 
A: Many employers with extended health plans offer some coverage for Registered Clinical Counsellors.  Check with your insurer.  If it is, I write receipts with my registration number for you to submit for reimbursement.
The difference between designations is important to note. 
A psychiatrist is a doctor and can prescribe medications as well as offer diagnosis and is covered by BC Medical. To find a psychiatrist contact the BC College of Physicians. A psychologist has a different governing body and studied different course content at University. Some extended health plans only cover psychologists so that may be something to pay attention to.
A registered clinical counsellor (Allison Rice and many of the Associates) have their master’s degrees in counselling psychology, are active members of organizations such as the BC Assoication of Clinical Counsellors or the Canadian Counselling Association. Like being reimbursed for a massage when receiving service from a RMT, most health plans cover RCC’s.

Q: Is what I tell you confidential? 
A: Rest assured that all conversations you have with me are confidential. 
However, there are 3 conditions in which all counsellors are legally bound to break confidentiality:
        - If a child is at risk of being harmed
       - If you have a clear plan to hurt yourself or someone else
        - If your records are subpoenaed by a court

Q: How long are the sessions? 
A: The session are for 60, 90 or 120 minutes

Q: Do you offer a sliding scale or reduced rates? 
A: Yes, on a case by case basis. 

Q: If I am paying for my young person's session, will you tell me what they are saying? 
A: This is negotiated at the beginning of our work together.  Ideally, the sessions would be private so that the child feels safe enough to discuss anything.  However, if the parents do want to have access to the information, then the child will know this ahead of time.  We can discuss this is more detail during your appointment if necessary.

Q: What is your cancellation policy?  What if I'm sick? 
A: You have up to 24 hours before the session to cancel your appointment without penalty.  The full fee will be charged if you provide less than 24 hours notice unless there is an emergency.

Q: What if I am running late?    
A: Text or leave a message to let me know when you expect to arrive.  Please keep in mind that I might be in another session up until your appointment so I may not reply right away.  I am willing to wait 30 minutes for you to arrive and you will have the remaining scheduled time.  After that our session is cancelled.  Either way, you will be billed for the full session.

Q: What if Allison has to cancel? 
A: If I make a mistake and mess up your session time, you will get your next session free.